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Cardholder Terms and
Conditions
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The Dymocks Booklover Program is operated by
Dymocks Franchise Systems (China) Limited (Dymocks). Each member of the
Dymocks Booklover Program is bound by these Terms and Conditions.
How Do I Join?
1. Each application for membership of the Dymocks Booklover
Program is subject to acceptance by Dymocks in its absolute discretion.
2. Dymocks Booklover Program membership is only activated on receipt by
Dymocks of a fully completed and signed application form or by valid
registration accepted online at dymocks.com.hk/booklover.
3. Only individuals can apply for Dymocks Booklover Program membership.
Corporations, partnerships, trusts and other entities are not eligible to
participate in the Dymocks Booklover Program.
4. A Dymocks Booklover Program member may only hold one Booklover Card.
Booklover membership and cards cannot be held jointly.
5. Employees of Dymocks, of any participating Dymocks company or franchise
store, of Dymocks advertising agency and of Dymocks Booklover Program
manager are not eligible to participate in the Dymocks Booklover Program.
Booklover Points
6. Five Booklover Points will be earned for every whole dollar spent at a
participating Dymocks store on eligible purchases. Dymocks may also offer
bonus Points from time to time on terms set by Dymocks in its absolute
discretion.
7. Booklover Points will be earned with every purchase made at any
participating Dymocks store within Hong Kong on presentation of a Dymocks
Booklover Card, subject to terms set by Dymocks from time to time in its
absolute discretion.
8. A Dymocks Booklover Card must be presented at the time of sale for
Booklover Points to be earned. Points will only be awarded after a sale is
completed upon provision of an original receipt and Dymocks Booklover
Program membership and card details to Dymocks for processing. Dymocks may
accept or refuse to allocate points for a sale retrospectively in its
absolute discretion.
9. Booklover Points will be allocated to a Dymocks Booklover Program member
account within 24 hours after each eligible purchase, subject to specific
promotion terms and system availability.
10. Booklover Points cannot be transferred.
11. Active Dymocks Booklover Program members will receive regular Dymocks
Booklover Program communications showing Booklover Points balances.
12. Booklover Points balances and other details can be checked at
dymocks.com.hk/booklover following the entry of Dymocks Booklover Card
number and password details, subject to system availability.
13. Booklover Points will expire two years after issue. During this time the
points will continue to be available for redemption while the Dymocks
Booklover Program is operating and the relevant Dymocks Booklover Program
Member account remains open and active.
14. Booklover Points will not be earned on the purchase of a Dymocks gift
card and cannot be redeemed to buy a Dymocks gift card. However Booklover
points may be earned when using Dymocks gift cards for payment for eligible
purchases.
15. The Booklover Program will have Classic and Gold tiers of membership
which attract different entitlements. All new members will be Classic
members. To migrate from Classic to Gold a member must spend $4000 within a
consecutive 12 month period. Dymocks reserves the right to change the tiers
of membership, the qualifications for joining or remaining in a tier and the
membership entitlements for each tier, from time to time.
How do I redeem my Booklover Points?
16. Booklover Points are redeemable at the rate of one hundred Booklover
Points per dollar, and can only be redeemed with a minimum of $5 spend (500
points), subject to terms set by Dymocks in its absolute discretion from
time to time.
17. Booklover Points are redeemable by presenting a valid Dymocks Booklover
Card at the time of purchase at any participating Dymocks store.
18. Booklover Points can only be redeemed for goods and services sold at
participating Dymocks stores in Hong Kong, or at other nominated Dymocks
Booklover Program partners.
19. No change will be given for purchases valued at less than the face value
of the Booklover Points you redeem.
20. Booklover Points cannot be redeemed for cash.
21. Refunds will only be provided for goods and services purchased using a
Dymocks Booklover Card in accordance with Dymocks refunds and returns
policy. In the event of a refund, any Booklover Points earned for the
original purchase will be deducted from the Dymocks Booklover Program
account, and if purchased using redeemed Booklover Points in partial or full
payment, Booklover Points may be refunded as assessed by Dymocks in its
discretion.
My Account Details
22. Personal information will only be used for the purpose of the Dymocks
Booklover Program and by the Dymocks Group of companies and its franchise
owners for marketing and promotion.
23. Dymocks may provide personal information to outside organisations who
are contracted by the Dymocks Group of companies to carry out advisory,
administrative, service or research functions for Dymocks.
24. Dymocks will implement reasonable measures to ensure compliance with its
obligations under Privacy laws in relation to personal information of
Dymocks Booklover Program members.
25. Your Dymocks online password must not be disclosed to any other person.
Amendment and Termination of the Dymocks Booklover
Program
26. Dymocks reserves the right to terminate, modify or suspend the Dymocks
Booklover Program in whole or in part at any time in its absolute discretion
by giving no less than 30 days notice to members of the Dymocks Booklover
Program.
27. Notice can be given by Dymocks for the purpose of these Terms and
Conditions by advertising in the public notice columns in major daily
newspapers in Hong Kong.
28. Membership in the Booklover Program may be cancelled immediately by
Dymocks if a Dymocks Booklover Program member is suspected by Dymocks of
shop-lifting or defrauding Dymocks and the Dymocks Booklover Program in any
way.
29. Dymocks may cancel any membership of the Dymocks Booklover Program at
any time in its absolute discretion.
30. On closure or cancellation of membership of the Dymocks Booklover
Program, or termination of the Dymocks Booklover Program, for any reason,
all accrued Booklover Points are forfeited. Dymocks is not liable for the
value of unredeemed forfeited Booklover Points.
General
31. All Dymocks Booklover Program cards remain the property of Dymocks.
32. Dymocks may appoint its franchise owners of any participating Dymocks
store to exercise any discretion conferred on Dymocks under these Terms and
Conditions.
33. Dymocks is not responsible for stolen or lost Booklover Cards.
34. Dymocks is not responsible for errors resulting from computer hardware
or software errors or failure, or for fraud.
35. In case of dispute, the decision of Dymocks shall be final and binding.
If you have any questions in relation to the Dymocks Booklover Program
please contact your nearest participating Dymocks Store in Hong Kong or
email booklover@dymocks.com.hk |
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